Global Transcription Network
“Superiority in Medial Transcription Services”
Operational Outline – This page is designed to convey the ideology and operational guidelines of Global Transcription Network. We are dedicated to providing quality medical transcription, and superior customer service.
Our Medical Transcriptionists:
The medical transcription staff employed with Global Transcription Network is the best in the business. Our philosophy on transcription services focuses on MT training, retention, continuing education, and feedback encouragement. We believe very strongly that the quality of our transcription service should be the highest it can possibly be, from the initial transcription level, through final QA and physician review. Medical transcriptionists are the lifeblood of any MTSO. At Global Transcription Network, we understand that quality transcription comes from happy MT’s. We encourage all of our medical transcriptionists to give feedback directly to management in order to ensure that they are happy in their careers with Global Transcription Network.
The Quality of Our Transcription Service:
We at Global Transcription Network know that there are only two factors that differentiate one medical transcription service from another… quality, and customer service. Our company was created from the ground up with these ideals in mind. Every facet of our transcription system and process focuses on quality through automatic MT and QA feedback functions. Our clients give feedback to their individual account mangers, the account managers give feedback to their quality assurance team, and the QA team gives feedback to their medical transcription team. All of these functions are built-in, automatic steps inherent in the transcription platform.
Individual Point of Contact:
Each client account has a dedicated account manager who provides our clients with the customer service that they should expect from their medical transcription service organization. Global Transcription Network account managers work closely with the IT, Sales, Systems, Legal, Financial and Quality Assurance departments to ensure they have all of the tools necessary to effectively manage workflow, and provide the appropriate resource allocation to anticipate client need. Providing a single point of contact for our clients allows simple and fast dispute and support resolution. We also always provide our clients with direct contact numbers for the owners and officers of Global Transcription Network, and encourage all of our clients to contact ownership any time for any reason, 24 hours a day, 7 days a week, 365 days a year.
Verifiable Billing:
At Global Transcription Network, we want to give you the confidence that you are getting exactly what you pay for, and nothing less. All medical transcription service billing is 100% verifiable through our online client web portal based on ASCII format character counting.